Design Brand Automates 30% of its Orders with AI
When we think about AI and technology, what comes to mind is usually a flashy internet company. However, that is not the case. Recently, a Belgian homeware brand called Serax implemented SAP Business AI into its daily workflow to reduce some of its manual data entry work. Earlier, the company had to rely on manual order processing.
Serax, a renowned Belgian homeware brand, has been a pioneer in the industry for over 40 years. With a wide range of products, from ceramics to textiles, they have established themselves as a go-to destination for design enthusiasts. However, despite their success, they faced a major challenge – manual order processing.
Like many businesses, Serax relied heavily on manual data entry to process orders. This not only led to errors but also took away valuable time from their sales team, who could be focusing on more important tasks. The company knew they needed to make a change.
That’s where SAP Business AI came in. Serax decided to implement the AI-powered solution to automate a significant portion of their order processing. The result? A whopping 30% reduction in manual orders!
The Challenge
Before implementing SAP Business AI, Serax’s order processing was a manual affair. Each order had to be entered into the system by a sales representative, which was not only time-consuming but also prone to errors. The company’s sales team spent a significant amount of time on data entry, taking away from other important tasks.
The manual order processing also led to delays in fulfilling customer orders. Customers had to wait longer for their products, which negatively impacted customer satisfaction. Serax knew they needed a solution that would streamline their order processing and reduce errors.
The Solution
SAP Business AI was the answer to Serax’s prayers. The AI-powered solution uses machine learning algorithms to analyze data and identify patterns. By integrating SAP Business AI with their existing systems, Serax was able to automate a significant portion of their order processing.
The AI solution was trained on Serax’s historical data, allowing it to learn the company’s unique patterns and processes. This enabled the AI to predict and automate order processing, reducing the need for manual intervention.
The Results
The results were nothing short of impressive. By implementing SAP Business AI, Serax was able to automate 30% of its orders, freeing up valuable time for their sales team. The company’s sales representatives were able to focus on more important tasks, such as customer service and sales growth.
The automation also led to a significant reduction in errors. With the AI solution handling order processing, the risk of human error was greatly reduced. This ensured that customers received their products on time, boosting customer satisfaction.
The Future
Serax’s implementation of SAP Business AI is a testament to the power of AI in the design industry. As the company continues to grow, they are well-positioned to take advantage of the latest technological advancements.
AI is no longer just for tech companies. Retailers, like Serax, are recognizing the benefits of AI-powered solutions. By automating manual tasks, companies can reduce errors, improve efficiency, and free up valuable time for their sales teams.
Conclusion
Serax’s implementation of SAP Business AI is a shining example of how AI can be used to drive business growth. By automating 30% of its orders, the company has reduced errors, improved efficiency, and free up valuable time for their sales team.
As the design industry continues to evolve, it’s clear that AI will play a major role. Companies that adopt AI-powered solutions early will be well-positioned to take advantage of the latest technological advancements.
Source:
https://geekflare.com/news/this-design-brand-is-automating-30-of-its-orders-with-ai/
