Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man who booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart was left stranded at the airport after being informed that his ticket was “invalid”. The customer, who has chosen to remain anonymous, claimed that he had booked a Vietjet flight ticket through the e-commerce platform, but when he reached the check-in counter, he was told that the airline had no record of his booking.
According to the customer, he had booked the ticket well in advance and had received a confirmation email with a PNR number. However, when he arrived at the airport, he was shocked to discover that his ticket was not valid. The airline staff at the check-in counter informed him that they had no record of his booking, despite him having a ticket with a PNR number.
The customer was left with no choice but to purchase a new ticket at three times the original price. This incident has raised questions about the reliability of booking flight tickets through e-commerce platforms like Flipkart. While Flipkart has been expanding its services to include flight bookings, this incident highlights the need for greater transparency and accountability in such transactions.
The customer took to social media to express his frustration and disappointment with the experience. He shared a screenshot of his ticket, which showed the PNR number and other details, and claimed that he had been misled by Flipkart. The post quickly went viral, with many users sharing their own experiences of booking flight tickets through e-commerce platforms.
This incident is not an isolated one. There have been several instances in the past where customers have reported issues with flight bookings made through e-commerce platforms. In some cases, customers have been told that their tickets are not valid, while in others, they have been charged extra for services that were not included in the original booking.
The problem lies in the fact that e-commerce platforms like Flipkart often act as intermediaries between the customer and the airline. When a customer books a flight ticket through Flipkart, the platform generates a PNR number and sends a confirmation email to the customer. However, the actual booking is made with the airline, and the customer’s details are shared with the airline only at the time of check-in.
In this case, it appears that there was a mismatch between the booking made by Flipkart and the records of the airline. The customer had a valid PNR number, but the airline had no record of his booking. This highlights the need for greater coordination and communication between e-commerce platforms and airlines to ensure that customers are not left stranded.
The customer’s experience also raises questions about the refund and cancellation policies of e-commerce platforms. In this case, the customer was forced to purchase a new ticket at a much higher price, despite having a valid PNR number. It is unclear whether Flipkart will provide a refund or compensation to the customer for the inconvenience caused.
In response to the incident, Flipkart has issued a statement saying that it is investigating the matter and will take necessary actions to prevent such incidents in the future. The company has also assured customers that it is committed to providing a smooth and hassle-free experience for its users.
However, this incident serves as a reminder to customers to be cautious when booking flight tickets through e-commerce platforms. It is essential to verify the details of the booking and to ensure that the airline has a record of the booking before proceeding to the airport. Customers should also be aware of the refund and cancellation policies of the e-commerce platform and the airline to avoid any last-minute hassles.
In conclusion, the incident of the man who booked a Delhi-Vietnam flight via Flipkart, only to be told that his ticket doesn’t exist at the check-in counter, highlights the need for greater transparency and accountability in flight bookings made through e-commerce platforms. While Flipkart has apologized for the incident and has assured customers that it is taking necessary actions to prevent such incidents in the future, customers must remain vigilant and cautious when booking flight tickets online.
Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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