Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man claimed that he booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart, only to be told that his ticket was “invalid” at the check-in counter. The user, who wishes to remain anonymous, took to social media to express his frustration and disappointment with the e-commerce giant’s travel booking service.
According to the user, he had booked a Vietjet flight ticket from Delhi to Phu Quoc Island via Flipkart, and had received a confirmation email with a PNR number. He had also paid for the ticket in full, and had received a receipt for the same. However, when he reached the airport’s check-in counter, he was told that the airline had no record of his booking.
The user claimed that he was shocked and confused by the news, and had asked the airline staff to check again. However, the staff insisted that the ticket was invalid, and that he would need to purchase a new ticket if he wanted to travel. The user eventually purchased a new ticket at three times the original price, despite having a ticket with a PNR number.
The incident has raised questions about the reliability and credibility of Flipkart’s travel booking service. The user’s experience has left many wondering how a ticket can be booked and paid for, only to be declared invalid at the check-in counter. The incident has also sparked a debate about the role of e-commerce companies in providing travel services, and the need for greater transparency and accountability in the industry.
The user’s complaint has gone viral on social media, with many expressing outrage and disappointment at the incident. Many have called for Flipkart to take responsibility for the mistake, and to provide a full refund to the user. Others have called for greater regulation of the travel industry, to prevent such incidents from happening in the future.
The incident has also highlighted the importance of verifying the authenticity of travel documents, and the need for passengers to be aware of their rights and responsibilities when booking flights online. It has also sparked a discussion about the role of technology in the travel industry, and the need for greater investment in digital infrastructure to prevent such incidents from happening.
In a statement, Flipkart has apologized for the inconvenience caused to the user, and has promised to investigate the matter. The company has also offered to provide a full refund to the user, and has assured that it will take steps to prevent such incidents from happening in the future.
However, the incident has raised concerns about the reliability and credibility of Flipkart’s travel booking service, and has sparked a debate about the need for greater regulation and oversight of the industry. As the travel industry continues to evolve and grow, it is essential that companies prioritize transparency, accountability, and customer satisfaction, to prevent such incidents from happening.
The incident has also highlighted the importance of customer service, and the need for companies to prioritize the needs and concerns of their customers. In today’s digital age, customers expect a seamless and hassle-free experience when booking flights online, and companies must invest in the necessary infrastructure and technology to meet these expectations.
In conclusion, the incident of the man who booked a Delhi-Vietnam flight via Flipkart, only to be told that his ticket was invalid at the check-in counter, has sparked a debate about the reliability and credibility of the e-commerce giant’s travel booking service. The incident has raised questions about the role of technology in the travel industry, and the need for greater regulation and oversight of the industry. As the travel industry continues to evolve and grow, it is essential that companies prioritize transparency, accountability, and customer satisfaction, to prevent such incidents from happening.
News Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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