Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a user claimed that he booked a Vietjet flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart, which turned out to be “invalid”. The man, who wished to remain anonymous, took to social media to share his ordeal, stating that he was told the airline has no record of his booking after he reached the airport’s check-in counter. This incident has raised questions about the reliability of online booking platforms and the measures in place to protect customers from such situations.
According to the user, he had booked the ticket well in advance, receiving a confirmation email with a PNR number from Flipkart. He also received a ticket with all the details, including the flight number, departure and arrival times, and the passenger’s name. However, when he arrived at the airport to check-in for his flight, he was informed by the airline staff that his ticket was not valid. The user was shocked and confused, as he had all the necessary documents and had followed the standard procedure for checking in.
The user claimed that he was told by the airline staff that they had no record of his booking, despite him having a ticket with a PNR number. This led to a heated argument between the user and the airline staff, with the user demanding to know why his ticket was not valid. The airline staff, however, maintained that they had no record of the booking and that the ticket was “invalid”.
In a desperate attempt to resolve the situation, the user eventually purchased a new ticket at three times the price of the original ticket. This was a significant financial burden, and the user was left feeling frustrated and disappointed with the experience. He took to social media to share his story, hoping to raise awareness about the issue and to warn others about the potential risks of booking flights through online platforms.
This incident highlights the importance of verifying the authenticity of online booking platforms and the measures in place to protect customers. While online booking platforms like Flipkart offer convenience and ease of use, they also come with risks. In this case, the user had done everything right, booking the ticket well in advance and receiving a confirmation email with a PNR number. However, the airline still had no record of the booking, leaving the user stranded and out of pocket.
The incident also raises questions about the relationship between online booking platforms and airlines. In this case, the airline claimed to have no record of the booking, despite the user having a ticket with a PNR number. This suggests that there may be a breakdown in communication between the online booking platform and the airline, which can lead to situations like this.
To avoid such situations, customers should be cautious when booking flights through online platforms. They should verify the authenticity of the platform and read reviews from other customers before making a booking. They should also ensure that they receive a confirmation email with a PNR number, and that they have all the necessary documents before arriving at the airport.
In conclusion, the incident of the user being told that his ticket does not exist at the check-in counter is a shocking one. It highlights the importance of verifying the authenticity of online booking platforms and the measures in place to protect customers. While online booking platforms offer convenience and ease of use, they also come with risks. Customers should be cautious when booking flights through online platforms, and should take steps to verify the authenticity of the platform and the booking.
This incident also serves as a reminder of the importance of customer service and support. The user’s experience was made worse by the lack of support and assistance from the airline and the online booking platform. Customers expect a certain level of service and support, especially when things go wrong. In this case, the user was left to resolve the situation on his own, with significant financial consequences.
As the use of online booking platforms continues to grow, it is essential that customers are protected from situations like this. Online booking platforms and airlines must work together to ensure that customers are protected and that their bookings are valid. This can be achieved through improved communication, verification of bookings, and robust customer support systems.
In the meantime, customers must be vigilant and take steps to protect themselves. They should verify the authenticity of online booking platforms, read reviews from other customers, and ensure that they receive a confirmation email with a PNR number. They should also be aware of their rights as consumers and seek support and assistance if things go wrong.
News Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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