Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man who booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart was told that his ticket was invalid at the check-in counter. The man, who claimed to have booked a Vietjet flight ticket, was informed by the airline that they had no record of his booking, despite him having a ticket with a PNR number.
The incident has raised questions about the reliability of online marketplaces like Flipkart, which have ventured into selling flight tickets and other travel-related services. The man, who has not been named, took to social media to share his horrific experience, claiming that he was forced to purchase a new ticket at three times the original price.
According to the man, he had booked the Vietjet flight ticket from Delhi to Phu Quoc Island via Flipkart, and had received a confirmation email with a PNR number. However, when he reached the airport’s check-in counter, he was told that his ticket was invalid and that the airline had no record of his booking.
The man claimed that he was shocked and frustrated by the response, as he had already paid for the ticket and had a valid PNR number. He tried to contact Flipkart’s customer support, but they were unable to resolve the issue, and he was eventually forced to purchase a new ticket at a much higher price.
The incident has sparked outrage on social media, with many users expressing their concern and frustration at the lack of accountability and transparency in online marketplaces like Flipkart. Many have questioned how a ticket with a valid PNR number could be deemed invalid, and why the airline and Flipkart were unable to resolve the issue.
The incident also highlights the risks and challenges associated with booking flight tickets and other travel-related services online. While online marketplaces like Flipkart may offer convenience and competitive prices, they can also be prone to errors and glitches, which can leave customers stranded and frustrated.
In this case, the man’s experience was made worse by the fact that he was forced to purchase a new ticket at a much higher price, which was a significant financial burden. The incident has also raised questions about the consumer protection laws and regulations in place, and whether they are adequate to protect customers from such incidents.
The incident has also sparked a debate about the role and responsibility of online marketplaces like Flipkart in ensuring that customers receive the services they have paid for. While Flipkart may argue that it is merely a platform that connects buyers and sellers, it has a responsibility to ensure that its customers are protected and that they receive the services they have paid for.
In conclusion, the incident highlights the need for greater transparency and accountability in online marketplaces like Flipkart. Customers need to be aware of the risks and challenges associated with booking flight tickets and other travel-related services online, and they need to take steps to protect themselves. This includes verifying the authenticity of the ticket and the airline, and ensuring that they have a valid PNR number.
The incident also highlights the need for stronger consumer protection laws and regulations, which can protect customers from such incidents. Online marketplaces like Flipkart need to take responsibility for ensuring that their customers receive the services they have paid for, and they need to have robust systems in place to resolve any issues that may arise.
Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
About the Author
