Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man who booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart was left stranded at the airport after being informed that his ticket was “invalid”. The incident has raised concerns about the reliability of online marketplaces and the need for better customer support.
According to the user, who wishes to remain anonymous, he had booked a Vietjet flight ticket from Delhi to Phu Quoc Island via Flipkart. He claimed that he had received a confirmation email with a PNR number, which is a unique identifier for a flight booking. However, when he reached the airport’s check-in counter, he was told that the airline had no record of his booking.
The user was shocked and frustrated by the news, as he had already made all the necessary travel arrangements, including booking a hotel and planning his itinerary. He was also worried about the financial implications of having to purchase a new ticket at the last minute.
Despite having a ticket with a PNR number, the user was forced to purchase a new ticket at three times the original price. This not only caused him financial loss but also left him feeling disappointed and betrayed by Flipkart’s customer support.
The incident has sparked a heated debate about the reliability of online marketplaces and the need for better customer support. Many users have taken to social media to express their outrage and disappointment, with some calling for stricter regulations to protect consumers.
This incident is not an isolated one, as there have been several reports of users facing similar issues with online marketplaces. In recent years, there has been a surge in online shopping, with many consumers opting for the convenience and flexibility that online marketplaces offer. However, this has also led to an increase in complaints about faulty products, delayed deliveries, and poor customer support.
The incident highlights the need for online marketplaces to have robust systems in place to ensure that customers receive the products and services they have paid for. It also underscores the importance of effective customer support, which can help to resolve issues quickly and efficiently.
In this case, the user’s experience was made worse by the fact that he was not able to get any help from Flipkart’s customer support team. He claimed that he had tried to contact the company several times, but his calls and emails were ignored.
The incident has also raised questions about the partnership between online marketplaces and airlines. While online marketplaces offer a convenient way to book flight tickets, they often do not have direct relationships with airlines. This can lead to communication breakdowns and errors, as in this case.
In response to the incident, Flipkart has not made any official statement. However, the company has been known to take customer complaints seriously and has a dedicated customer support team to resolve issues.
The user’s experience serves as a reminder to consumers to be cautious when booking flight tickets online. It is essential to verify the authenticity of the ticket and to ensure that the airline has a record of the booking. Consumers should also be aware of their rights and should not hesitate to seek help if they encounter any issues.
In conclusion, the incident highlights the need for online marketplaces to have robust systems in place to ensure that customers receive the products and services they have paid for. It also underscores the importance of effective customer support, which can help to resolve issues quickly and efficiently. As online shopping continues to grow in popularity, it is essential for companies to prioritize customer satisfaction and to take steps to prevent such incidents from occurring in the future.
Read the full story here:
https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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