Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a bizarre incident, a man who booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart was left stunned when he was told at the check-in counter that his ticket did not exist. The incident has sparked a heated debate about the reliability of online marketplaces in booking travel tickets.
According to the man, who wishes to remain anonymous, he had booked a Vietjet flight ticket from Delhi to Phu Quoc Island via Flipkart. He claimed that he had received a confirmation email with a PNR number, which is a unique identifier for his booking. However, when he reached the airport’s check-in counter, he was told by the airline staff that they had no record of his booking.
The man was shocked and confused, as he had already received a confirmation email with a PNR number. He showed the email to the airline staff, but they refused to accept it, saying that the ticket was “invalid”. The man was left with no choice but to purchase a new ticket at three times the original price, which was a significant financial burden for him.
The incident has raised questions about the reliability of online marketplaces like Flipkart in booking travel tickets. While Flipkart is a well-established e-commerce platform, it is not a traditional travel booking website. However, it has partnered with various airlines and travel companies to offer flight tickets and hotel bookings to its customers.
The man’s experience has sparked a debate about the responsibility of online marketplaces in ensuring that the tickets booked through their platform are valid and honored by the airlines. While Flipkart may have provided a confirmation email with a PNR number, it is unclear why the airline did not have a record of the booking.
The incident also highlights the importance of verifying the authenticity of travel tickets booked through online marketplaces. While it may be convenient to book tickets through platforms like Flipkart, customers need to be aware of the potential risks involved. In this case, the man had relied solely on the confirmation email and PNR number, without verifying the booking with the airline directly.
The man’s experience is not an isolated incident. There have been several reports of customers facing similar issues with online marketplaces, where they have been told that their tickets are invalid or do not exist. In some cases, customers have been forced to purchase new tickets at higher prices, while in other cases, they have been left stranded at the airport.
The incident has also raised questions about the customer support provided by online marketplaces like Flipkart. While the man had received a confirmation email with a PNR number, he was not provided with any support or assistance when he faced issues at the check-in counter. The lack of support and communication from Flipkart has left the man feeling frustrated and disappointed.
In conclusion, the incident highlights the importance of verifying the authenticity of travel tickets booked through online marketplaces. While it may be convenient to book tickets through platforms like Flipkart, customers need to be aware of the potential risks involved. Online marketplaces like Flipkart need to take responsibility for ensuring that the tickets booked through their platform are valid and honored by the airlines. They also need to provide better customer support and communication to customers who face issues with their bookings.
The man’s experience is a warning to all customers who book travel tickets through online marketplaces. While it may be tempting to book tickets through platforms like Flipkart, customers need to be cautious and verify the authenticity of their tickets before traveling. By being aware of the potential risks and taking necessary precautions, customers can avoid facing similar issues and have a hassle-free travel experience.
Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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