Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man who booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart was left stranded at the airport after being told that his ticket was “invalid”. The man, who has chosen to remain anonymous, claimed that he had booked a Vietjet flight ticket through the e-commerce platform, but when he reached the check-in counter, he was informed that the airline had no record of his booking.
The man claimed that he had received a ticket with a PNR number after making the booking, which led him to believe that everything was in order. However, when he arrived at the airport, he was told that his ticket was not valid, leaving him with no choice but to purchase a new ticket at three times the original price.
This incident has raised questions about the reliability of booking flight tickets through e-commerce platforms like Flipkart. While Flipkart has been expanding its services to include flight bookings, this incident suggests that there may be some teething issues that need to be addressed.
The man claimed that he had booked the ticket well in advance, and had even received a confirmation email from Flipkart with the ticket details. However, when he reached the airport, the airline staff told him that they had no record of his booking. Despite showing them the ticket with the PNR number, the staff refused to let him check-in, citing that the ticket was “invalid”.
The man was left with no choice but to purchase a new ticket at a much higher price. He claimed that he had to pay three times the original amount to get a new ticket, which was a significant financial burden. He also expressed his frustration and disappointment at the whole experience, saying that he had expected a smoother and more reliable service from Flipkart.
This incident is not an isolated one, and there have been several reports of similar issues with flight bookings made through e-commerce platforms. In some cases, passengers have been told that their tickets are not valid, while in others, they have been charged extra for services that were not included in the original booking.
While Flipkart has apologized for the incident and has offered to refund the man’s money, the incident has raised concerns about the company’s quality control measures. Flipkart has said that it is investigating the matter and will take necessary steps to prevent such incidents in the future.
The incident has also highlighted the need for greater transparency and accountability in the online booking process. Passengers need to be aware of the terms and conditions of their booking, and should be informed about any potential issues or risks involved.
In this case, the man claimed that he was not informed about any potential issues with his booking, and was only told that his ticket was “invalid” when he reached the airport. This lack of communication and transparency has led to a significant financial burden for the man, and has also damaged his trust in the e-commerce platform.
As the online booking market continues to grow, it is essential that companies like Flipkart take steps to ensure that their customers are protected and informed. This includes providing clear and transparent information about the booking process, as well as ensuring that customers are aware of any potential issues or risks involved.
In conclusion, the incident of the man being told that his Delhi-Vietnam flight ticket booked via Flipkart was “invalid” is a shocking one, and highlights the need for greater transparency and accountability in the online booking process. While Flipkart has apologized for the incident and has offered to refund the man’s money, it is essential that the company takes steps to prevent such incidents in the future.
As the e-commerce platform continues to expand its services to include flight bookings, it is essential that it prioritizes the needs and concerns of its customers. This includes providing clear and transparent information about the booking process, as well as ensuring that customers are aware of any potential issues or risks involved.
By taking these steps, Flipkart can rebuild trust with its customers and provide a more reliable and efficient service. However, until then, customers will need to be cautious when booking flight tickets through e-commerce platforms, and should be aware of the potential risks involved.
Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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