Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man who booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart was left stranded at the airport when he was informed that his ticket was invalid. The man, who has chosen to remain anonymous, claimed that he had booked a Vietjet flight ticket through the e-commerce platform, but when he reached the check-in counter, he was told that the airline had no record of his booking.
The incident has raised questions about the reliability of booking flight tickets through e-commerce platforms and the lack of accountability when things go wrong. The man claimed that he had received a ticket with a PNR number, which is a unique identifier for a flight booking, but despite this, the airline denied the existence of his booking.
According to the man, he had booked the ticket well in advance and had received all the necessary documents, including the ticket and the boarding pass. However, when he reached the airport, he was told that his ticket was not valid and that he would have to purchase a new ticket if he wanted to travel. The man was forced to buy a new ticket at three times the price of the original ticket, which was a significant financial burden.
The incident has sparked outrage on social media, with many users expressing their anger and frustration at the lack of accountability of e-commerce platforms. Many users have shared their own experiences of booking flight tickets through e-commerce platforms, only to find out that their tickets were invalid or that they had been charged extra for services they did not receive.
The incident has also raised questions about the partnership between e-commerce platforms and airlines. While e-commerce platforms like Flipkart offer a convenient way to book flight tickets, they often do not have the necessary infrastructure or support to handle flight bookings. This can lead to confusion and errors, as in the case of the man who booked the Delhi-Vietnam flight.
In response to the incident, Flipkart has apologized for the inconvenience caused to the customer and has promised to look into the matter. The company has said that it is investigating the incident and will take necessary steps to prevent such incidents in the future. However, the incident has highlighted the need for greater transparency and accountability in the online booking process.
The incident has also highlighted the importance of verifying the authenticity of flight tickets before traveling. While it may be convenient to book flight tickets through e-commerce platforms, it is essential to ensure that the ticket is valid and that the airline has a record of the booking. Passengers should always verify their tickets with the airline before traveling to avoid any last-minute hassles.
In conclusion, the incident of the man who booked a Delhi-Vietnam flight via Flipkart, only to be told that his ticket was invalid, highlights the need for greater transparency and accountability in the online booking process. While e-commerce platforms offer a convenient way to book flight tickets, they must also ensure that the tickets are valid and that the airline has a record of the booking. Passengers must also be vigilant and verify the authenticity of their tickets before traveling to avoid any last-minute hassles.
Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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