Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man who booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart was left stranded at the airport after being told that his ticket was “invalid”. The incident has raised questions about the reliability of online marketplaces in booking travel tickets and the support provided by these platforms to their customers.
According to the man, who has chosen to remain anonymous, he had booked a Vietjet flight ticket from Delhi to Phu Quoc Island via Flipkart. He claimed that he had received a confirmation email with a PNR number, which is a unique identifier for a flight booking. However, when he reached the airport’s check-in counter, he was told that the airline had no record of his booking.
The man was shocked and confused, as he had already received a confirmation email with a PNR number, which is typically considered proof of a valid booking. He claimed that he had also paid for the ticket in full and had received a receipt for the same. Despite this, the airline staff at the check-in counter told him that his ticket was “invalid” and that he would need to purchase a new ticket if he wanted to travel.
The man eventually purchased a new ticket at three times the price of the original ticket, as he had already made travel arrangements and did not want to miss his flight. However, he was left feeling frustrated and disappointed with the experience, and has since taken to social media to express his dissatisfaction with Flipkart’s customer service.
The incident has raised questions about the reliability of online marketplaces in booking travel tickets. While online marketplaces like Flipkart have made it convenient for customers to book travel tickets from the comfort of their own homes, incidents like this highlight the need for greater transparency and accountability in the booking process.
It is not clear at this point what went wrong in this particular case. Was the ticket not booked properly by Flipkart, or was there an error on the part of the airline? The fact that the man received a confirmation email with a PNR number suggests that the booking was made successfully, but the fact that the airline had no record of the booking suggests that something went wrong somewhere along the line.
The incident also highlights the need for greater support from online marketplaces to their customers. While Flipkart has a customer support team in place, it is not clear what support the company provided to the man in this case. Did the company try to resolve the issue with the airline, or did it simply leave the customer to fend for himself?
The man’s experience is a cautionary tale for anyone who books travel tickets online. While online marketplaces can be convenient and cost-effective, they are not always reliable. Customers need to be aware of the risks involved and take steps to protect themselves, such as verifying the booking with the airline and keeping a record of all correspondence with the online marketplace.
In conclusion, the incident highlights the need for greater transparency and accountability in the online travel booking process. Online marketplaces like Flipkart need to take steps to ensure that their customers are protected and supported throughout the booking process. This includes providing clear and accurate information about the booking, as well as providing support to customers in case something goes wrong.
As for the man who booked the Delhi-Vietnam flight via Flipkart, his experience is a reminder that even with a confirmation email and a PNR number, a ticket is not always guaranteed. He has since learned to be more cautious when booking travel tickets online and to always verify the booking with the airline before traveling.
Source:
https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
About the Author
