Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man who claimed to have booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart was left stranded at the airport when he was told that his ticket was “invalid”. The man, who wished to remain anonymous, took to social media to share his ordeal, claiming that despite having a ticket with a PNR number, the airline had no record of his booking.
According to the man, he had booked a Vietjet flight ticket from Delhi to Phu Quoc Island via Flipkart, a popular e-commerce platform in India. He claimed that he had followed the usual procedure of booking a flight ticket online, paying for it, and receiving a confirmation email with his PNR number. However, when he reached the airport’s check-in counter, he was told that his ticket did not exist.
The man claimed that he was shocked and confused when the airline staff told him that they had no record of his booking. He showed them his ticket with the PNR number, but they refused to accept it, saying that it was “invalid”. The man was left with no choice but to purchase a new ticket at three times the price of his original ticket.
This incident has raised questions about the reliability of online flight booking platforms, including Flipkart. While Flipkart is a well-established e-commerce platform, it is not typically known for its flight booking services. However, in recent years, the company has expanded its services to include flight bookings, hotel reservations, and other travel-related services.
The man’s experience has sparked a debate about the need for greater transparency and accountability in online flight booking platforms. Many social media users have expressed their outrage and disappointment at the incident, calling for greater scrutiny of online platforms that offer flight booking services.
One social media user commented, “This is unacceptable! How can a reputable company like Flipkart allow such a thing to happen? The customer had a valid ticket with a PNR number, and yet the airline says it’s invalid. This is a clear case of mismanagement and lack of accountability.”
Another user added, “I’ve had similar experiences with other online flight booking platforms. It’s like they’re just interested in making a quick buck, without caring about the customer’s experience. We need to be careful when booking flights online and make sure we’re using reputable platforms.”
The incident has also highlighted the importance of verifying flight bookings with the airline before heading to the airport. While it may seem obvious, many travelers assume that their ticket is valid simply because they have a PNR number. However, as this incident shows, that’s not always the case.
In response to the incident, Flipkart has issued a statement saying that it is investigating the matter and will take necessary actions to prevent such incidents in the future. The company has also apologized to the customer and offered to refund his ticket price.
The incident has also sparked a conversation about the role of e-commerce platforms in providing travel-related services. While e-commerce platforms like Flipkart have made it easier for consumers to book flights and hotels online, they also need to ensure that they are providing a reliable and trustworthy service.
In conclusion, the incident of the man who booked a Delhi-Vietnam flight via Flipkart, only to be told that his ticket didn’t exist at the check-in counter, is a wake-up call for online flight booking platforms. It highlights the need for greater transparency and accountability in these platforms and the importance of verifying flight bookings with the airline before heading to the airport.
As the online flight booking industry continues to grow, it’s essential that companies like Flipkart take steps to ensure that their customers have a smooth and hassle-free experience. This includes providing clear and accurate information about flight bookings, verifying bookings with airlines, and providing prompt refunds in case of any issues.
Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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