Delivery partners have average speed of 15kmph: Deepinder on 10-minute deliveries
In the ever-evolving landscape of food delivery, the concept of 10-minute deliveries has been a topic of discussion and debate. The promise of receiving a meal within a fraction of the time it takes to cook one has been a major selling point for food delivery giants like Zomato. However, this rapid delivery system has also raised concerns among gig workers, who have been seeking better working conditions and a ban on the 10-minute delivery system. A day after these workers staged a strike, Zomato Founder Deepinder Goyal has come out to address the concerns, stating that the quick deliveries are enabled by the density of stores and not by delivery partners driving fast.
According to Goyal, the average speed of delivery partners is a mere 15kmph, which is a far cry from the breakneck speeds that many might imagine. He explained that the riders drive an average of under 2kms in about 8 minutes, which translates to an average speed of 15kmph. This revelation is significant, as it highlights the fact that the 10-minute delivery system is not necessarily reliant on delivery partners putting their lives at risk by speeding through crowded streets.
Goyal’s statement is backed by data, which suggests that the density of stores is the key factor in enabling quick deliveries. With a high concentration of restaurants and stores in a given area, delivery partners can quickly pick up orders and deliver them to customers without having to travel long distances. This approach not only reduces the time taken for deliveries but also decreases the workload on delivery partners, who can complete more orders in a shorter amount of time.
The strike by gig workers, which took place a day before Goyal’s statement, was a culmination of their long-standing demands for better working conditions, increased pay, and a ban on the 10-minute delivery system. The workers argued that the pressure to deliver orders within a short timeframe puts them at risk of accidents and fatigue, which can have serious consequences for their health and well-being. While Goyal’s statement may alleviate some of these concerns, it remains to be seen whether the company will take concrete steps to address the workers’ demands.
The 10-minute delivery system has been a major factor in Zomato’s success, with the company investing heavily in its quick delivery infrastructure. However, the system has also been criticized for prioritizing speed over safety and fairness. With the rise of instant delivery, there is a growing concern that companies are exploiting their workers to meet the increasing demands of customers. The fact that delivery partners are expected to complete multiple orders within a short timeframe, often in heavy traffic, has raised questions about the sustainability and ethics of the business model.
In response to these concerns, Zomato has introduced several measures to improve the working conditions of its delivery partners. The company has implemented a system of incentives and rewards for riders who complete orders quickly and safely, and has also introduced measures to reduce the workload on riders during peak hours. However, these measures may not be enough to address the underlying issues, and the company may need to rethink its business model to prioritize the well-being of its workers.
The debate surrounding the 10-minute delivery system is a complex one, with valid arguments on both sides. While the system has undoubtedly revolutionized the way we order food, it has also raised important questions about the impact on workers, traffic, and the environment. As the food delivery industry continues to evolve, it is essential that companies like Zomato prioritize the well-being of their workers and the sustainability of their business model.
In conclusion, Deepinder Goyal’s statement on the average speed of delivery partners has shed new light on the 10-minute delivery system. By highlighting the role of store density in enabling quick deliveries, Goyal has shown that the system is not necessarily reliant on delivery partners driving fast. However, the concerns surrounding the system remain, and it is up to companies like Zomato to address these concerns and prioritize the well-being of their workers. As the food delivery industry continues to grow and evolve, it is essential that we prioritize fairness, sustainability, and safety in all aspects of the business.
News Source: https://x.com/deepigoyal/status/2006738218339766488
About the Author
