Professor claims Uber driver tried driving away with her suitcase in trunk, firm replies
In a shocking incident, Professor Madhu Purnima Kishwar claimed that an Uber driver tried to drive away with her suitcase in the trunk of his car after she asked him to drop her at her accommodation in Pune. The incident occurred at around 10:30 pm, and the professor alleged that the driver’s behavior was “almost abusive and nasty” despite her willingness to pay the cab fare.
According to Professor Kishwar, she had booked an Uber ride to reach her destination safely, but the experience turned out to be a nightmare. She claimed that when she asked the driver to stop at her accommodation, he refused to open the trunk to let her take out her suitcase. Instead, he allegedly tried to drive away with the suitcase still in the trunk.
The professor stated that she was shocked and frightened by the driver’s behavior, and she had to shout at him to stop the car. She also claimed that she was ready to pay the cab fare and would have even given a tip if the driver had behaved politely. However, the driver’s misbehavior and attempt to drive away with her suitcase left her feeling traumatized.
Professor Kishwar took to social media to share her nightmarish experience with the Uber driver, and her post quickly went viral. Many people expressed outrage and sympathy for the professor, demanding that Uber take immediate action against the driver. The incident has raised concerns about the safety and reliability of ride-hailing services, particularly for women traveling alone at night.
In response to the professor’s allegations, Uber apologized for the incident and assured her that they would take necessary actions against the driver. The company stated that they have a zero-tolerance policy for abusive behavior and would investigate the matter thoroughly.
“We apologize for the unacceptable experience the professor had with our driver,” an Uber spokesperson said. “We take all allegations of misconduct seriously and are investigating this incident. We will take necessary actions against the driver if our investigation finds him guilty of misconduct.”
The incident has sparked a debate about the need for better background checks and training for ride-hailing drivers. Many experts argue that companies like Uber and Ola should implement more stringent safety measures to protect their passengers, particularly women and vulnerable groups.
While Uber has apologized for the incident, the company needs to do more to prevent such incidents in the future. The company should implement stricter background checks for drivers, provide them with regular training on customer service and safety protocols, and establish a more effective complaint redressal system.
In addition, the company should also consider implementing safety features such as panic buttons, GPS tracking, and emergency response systems to ensure that passengers can quickly seek help in case of an emergency.
The incident has also raised questions about the accountability of ride-hailing companies in cases of driver misconduct. While Uber has apologized for the incident, it remains to be seen whether the company will take concrete actions to prevent such incidents in the future.
In conclusion, the incident involving Professor Kishwar and the Uber driver is a disturbing reminder of the risks and challenges associated with ride-hailing services. While Uber has apologized for the incident, the company needs to do more to prevent such incidents in the future. The incident highlights the need for better safety measures, stricter background checks, and more effective complaint redressal systems to ensure that passengers can travel safely and securely.
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