Professor claims Uber driver tried driving away with her suitcase in trunk, firm replies
In a shocking incident, Professor Madhu Purnima Kishwar, a renowned academic, claimed that an Uber driver tried to drive away with her suitcase in the trunk of his car after she requested to be dropped off at her accommodation in Pune. The incident occurred at around 10:30 pm, and Professor Kishwar alleged that the driver’s behavior was “almost abusive and nasty” despite her willingness to pay the cab fare.
According to Professor Kishwar, she had booked an Uber to take her to her destination, and when they arrived, she asked the driver to stop and let her out. However, to her surprise, the driver refused to open the trunk and retrieve her suitcase. Instead, he allegedly tried to drive away with her luggage still in the trunk. Professor Kishwar claimed that she was shocked and frightened by the driver’s behavior, and she had to intervene to prevent him from driving off with her belongings.
The professor stated that she was willing to pay the cab fare and had even considered giving the driver a tip if he had behaved professionally. However, his abusive and nasty behavior changed her mind, and she decided not to give him any extra money. She expressed her disappointment and frustration with the incident, stating that she had never experienced such behavior from an Uber driver before.
Uber, the ride-hailing company, has apologized for the incident and promised to take necessary actions against the driver. The company stated that the behavior of the driver was unacceptable and did not meet their standards of service. They also assured Professor Kishwar that they would investigate the matter and take necessary steps to prevent such incidents in the future.
The incident has raised concerns about the safety and reliability of ride-hailing services, particularly for women and solo travelers. Many people have taken to social media to share their own experiences with Uber and other ride-hailing companies, highlighting the need for greater accountability and better customer service.
Professor Kishwar’s experience has also sparked a debate about the need for better regulation of ride-hailing services. Some experts have argued that companies like Uber and Ola need to do more to ensure the safety and security of their passengers, particularly women and vulnerable groups. Others have suggested that the government needs to play a more active role in regulating the industry and holding companies accountable for their actions.
In response to the incident, Uber has promised to take steps to improve their service and ensure that their drivers are better trained and more professional. The company has also assured Professor Kishwar that they will provide her with a full refund for her journey and offer her a complimentary ride on her next trip.
The incident has also highlighted the importance of reporting incidents and providing feedback to companies like Uber. Professor Kishwar’s decision to share her experience on social media has helped to raise awareness about the issue and prompted Uber to take action. It is essential for passengers to report any incidents or concerns they may have, as this helps companies to identify areas for improvement and take necessary actions to prevent similar incidents in the future.
In conclusion, the incident involving Professor Kishwar and the Uber driver is a disturbing reminder of the need for greater accountability and better customer service in the ride-hailing industry. While Uber has apologized and promised to take action, it is essential for the company to follow through on its commitments and ensure that its drivers are better trained and more professional. Passengers also need to be aware of their rights and report any incidents or concerns they may have, as this helps to promote a safer and more reliable ride-hailing experience for everyone.
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