SpiceJet Ordered to Pay ₹25,000 to Flyer for Incorrect Ticket After Flight Cancellation
In a recent development, the Consumer Disputes Commission in Mumbai has directed SpiceJet to pay a compensation of ₹25,000 to a senior citizen passenger who was issued a wrong ticket in 2020. The passenger had booked a flight with SpiceJet, but it was cancelled due to bad weather. In an attempt to rectify the situation, the airline issued a wrong ticket for an alternate booking, leading to the passenger’s inconvenience and financial loss.
The complainant, a senior citizen, had booked a flight from Mumbai to Delhi with SpiceJet on February 15, 2020. However, the flight was cancelled due to bad weather. The airline then issued a wrong ticket for an alternate booking, which was for a different date and time. The passenger was unaware of the mistake and only realized it when he reached the airport for his scheduled flight.
The complainant then filed a complaint with the Consumer Disputes Commission, alleging that SpiceJet had issued a wrong ticket and caused him financial loss and mental harassment. The commission, after hearing the case, found SpiceJet guilty of “deficient service” and directed the airline to pay a compensation of ₹25,000 to the passenger.
The commission also observed that the complainant had “acted negligently” by not verifying the ticket details before reaching the airport. However, it was clear that SpiceJet’s mistake was the primary cause of the problem, and the airline was responsible for the loss and inconvenience caused to the passenger.
This case highlights the importance of airlines taking responsibility for their actions and ensuring that they provide accurate and reliable services to their passengers. Airlines like SpiceJet must have robust systems in place to prevent such mistakes from happening in the first place.
The commission’s verdict is a wake-up call for airlines to be more careful and diligent in their operations. Airlines must ensure that they provide accurate and reliable services to their passengers, and if they fail to do so, they must take responsibility for their actions and provide adequate compensation to the affected passengers.
In recent years, there have been several instances of airlines issuing wrong tickets or cancelling flights at the last minute, causing inconvenience and financial loss to passengers. While airlines have their own set of rules and regulations, they must also be mindful of their responsibility towards their passengers.
The commission’s verdict in this case is a significant development in the consumer protection landscape. It sets a precedent for airlines to be more accountable for their actions and provides a sense of relief to passengers who have been affected by similar instances of deficient service.
In conclusion, the Consumer Disputes Commission’s verdict in this case is a clear message to airlines like SpiceJet that they must take responsibility for their actions and provide accurate and reliable services to their passengers. The commission’s observation that the complainant had “acted negligently” is irrelevant, as it is clear that SpiceJet’s mistake was the primary cause of the problem. Airlines must ensure that they have robust systems in place to prevent such mistakes from happening in the first place.
