Here is a 2000-2500 word blog post on “How to dispute incorrect Credit Card charges in India?”:
How to dispute incorrect Credit Card charges in India?
In today’s digital age, credit cards have become an essential part of our daily lives. With so many transactions happening online, it’s not uncommon for errors to occur. Sometimes, you may find that you’ve been charged for a transaction that you didn’t make. This can be frustrating and worrying, especially if it’s a significant amount. But don’t worry, disputing incorrect credit card charges in India is a straightforward process if you follow the right steps.
Verifying the Error
Before you start disputing the charge, it’s essential to verify the error. Check your credit card statement to confirm that the charge is indeed incorrect. Verify the date, amount, and merchant name to ensure that it’s not a legitimate transaction that you’ve forgotten. Also, check your online banking or mobile banking app to see if there are any pending transactions.
Gathering Evidence
Once you’ve verified the error, start gathering evidence to support your claim. This includes:
- Receipts: If you have a physical receipt, keep it safe. If you’ve made the purchase online, save the confirmation email or the order number.
- Screenshots: Take screenshots of your credit card statement and the error charge. Also, take screenshots of any communication with the merchant, including emails or chats.
- Merchant Communication: If you’ve tried to resolve the issue with the merchant, keep a record of your communication, including dates, times, and details of the conversations.
Contacting the Merchant
The first step in disputing an incorrect credit card charge is to contact the merchant. Reach out to them via phone, email, or their customer support portal. Explain the issue and provide them with the evidence you’ve gathered. Give them a reasonable timeframe, usually 7-10 days, to resolve the issue.
Raising a Complaint with Your Bank
If the merchant is unable to resolve the issue, you need to raise a complaint with your bank. This needs to be done within 60 days of the error charge being made. You can do this by:
- Visiting your bank’s website: Most banks have an online complaint form that you can fill and submit.
- Calling your bank’s customer support: Reach out to your bank’s customer support number and explain the issue.
- Visiting your bank’s branch: You can also visit your bank’s branch and submit a written complaint.
Bank’s Response Timeline
According to RBI rules, banks must respond to your complaint within 60 days. They will investigate the issue and may request additional information or evidence. Keep in touch with your bank’s customer support to track the status of your complaint.
Tips to Avoid Disputes
While it’s essential to know how to dispute incorrect credit card charges, it’s also crucial to avoid disputes in the first place. Here are some tips:
- Use credit card alerts: Most banks offer alerts for transactions above a certain amount or for transactions outside your usual spending habits.
- Check your statements regularly: Review your statements weekly to catch any errors or suspicious transactions early.
- Report fraud early: If you notice any fraudulent activity on your credit card, report it to your bank immediately to limit your liability.
Conclusion
Disputing incorrect credit card charges in India is a relatively straightforward process. By verifying the error, gathering evidence, contacting the merchant, and raising a complaint with your bank, you can get the issue resolved. Remember to follow RBI rules and contact your bank within 60 days of the error charge being made. By being proactive and reporting any suspicious activity early, you can limit your liability and avoid disputes altogether.
Source:
https://ascendants.in/my-money/credit-card-charge-dispute-guide/
