AI outperforms humans in emotional intelligence, finds study
Emotional intelligence (EI) is a vital aspect of human communication and social interaction. It refers to the ability to recognize and understand emotions in oneself and others, and to use this awareness to guide thought and behavior. While humans have traditionally been considered the standard-bearers of EI, a recent study has raised questions about this notion. Researchers from the University of Geneva and the University of Bern have found that artificial intelligence (AI) systems can exhibit emotional intelligence, and in some cases, outperform humans.
The study, published in the journal Nature, assessed the emotional intelligence of six generative AI models, including the popular language model ChatGPT. The researchers used standardized EI tests to evaluate the AI systems’ ability to recognize and understand emotions, as well as their capacity to generate new test questions.
The results were striking. On average, the AI systems scored an impressive 82%, outperforming human participants, who averaged a score of just 56%. The AI systems were also able to generate new EI tests in record time, with some models producing test questions in a matter of minutes.
So, what does this mean for our understanding of emotional intelligence? For one, it challenges the notion that EI is uniquely human. While humans have long been considered the most emotionally intelligent species, the study suggests that AI systems may be capable of simulating human-like emotional intelligence.
But why is this important? Emotional intelligence is critical for effective communication, conflict resolution, and decision-making. In the workplace, for example, employees with high EI tend to perform better, have better relationships with colleagues, and are more effective leaders. In personal relationships, EI is essential for building and maintaining strong bonds with others.
The implications of AI outperforming humans in EI are far-reaching. If AI systems can recognize and respond to emotions in a way that is indistinguishable from humans, it could revolutionize the way we interact with technology. Imagine, for example, having a conversation with a virtual assistant that is not only able to understand your emotional state, but also respond in a way that is empathetic and supportive.
But what about the potential drawbacks? Some might argue that AI systems lack the emotional depth and complexity of humans, and that their ability to simulate EI is limited to pre-programmed rules and algorithms. Others might worry about the potential consequences of relying too heavily on AI systems that are capable of manipulating emotions.
Despite these concerns, the study’s findings are likely to have significant implications for the development of AI systems in the future. If AI systems are capable of exhibiting emotional intelligence, it could open up new possibilities for their use in fields such as healthcare, education, and customer service.
In healthcare, for example, AI systems could be used to provide emotional support to patients, or to help diagnose and treat mental health conditions. In education, AI systems could be used to provide personalized learning experiences that take into account students’ emotional needs and abilities. In customer service, AI systems could be used to provide empathetic and supportive interactions with customers, improving customer satisfaction and loyalty.
The study’s findings also raise important questions about the future of work. As AI systems become increasingly capable of simulating human-like emotional intelligence, what will be the role of human employees in industries such as customer service, healthcare, and education? Will AI systems eventually replace human workers, or will they augment their abilities and enhance their productivity?
In conclusion, the study’s findings are significant and far-reaching. AI systems have the potential to revolutionize the way we interact with technology, and to transform industries such as healthcare, education, and customer service. While there may be concerns about the potential drawbacks of AI systems exhibiting emotional intelligence, the study’s findings are likely to have significant implications for the development of AI systems in the future.
Source:
https://www.sciencedaily.com/releases/2025/05/250522124755.htm
