Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man who booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart was left stranded at the airport after being informed that his ticket was “invalid”. The user, who wishes to remain anonymous, claimed that he had booked a Vietjet flight ticket through the e-commerce platform, but when he reached the check-in counter, he was told that the airline had no record of his booking.
The man, who had been looking forward to his trip, was devastated when he was informed that his ticket was not valid. Despite having a ticket with a PNR number, he was told that the airline’s system did not recognize his booking. The user claimed that he had followed all the necessary procedures and had even received a confirmation email from Flipkart after booking his ticket.
The incident has raised concerns about the reliability of booking flight tickets through e-commerce platforms. While Flipkart has been expanding its services to include flight bookings, this incident has highlighted the need for greater scrutiny and transparency in the booking process.
According to the user, he had booked his ticket well in advance and had even paid for it through the Flipkart platform. However, when he reached the airport, he was told that his ticket was not valid and that he would have to purchase a new ticket if he wanted to travel. The user claimed that he was forced to purchase a new ticket at three times the price of his original ticket, which was a significant financial burden.
The incident has sparked outrage on social media, with many users expressing their concern and frustration about the incident. Many have questioned the reliability of Flipkart’s flight booking service and have demanded greater transparency and accountability from the company.
In response to the incident, Flipkart has issued a statement apologizing for the inconvenience caused to the user. The company has claimed that it is investigating the matter and is working to resolve the issue. However, the company has not provided any further details about what went wrong and how it plans to prevent such incidents in the future.
The incident has highlighted the need for greater scrutiny and transparency in the booking process. While e-commerce platforms like Flipkart have made it easier to book flight tickets, they must also ensure that the booking process is reliable and secure. This includes ensuring that the airline’s system recognizes the booking and that the user is not left stranded at the airport.
In this case, the user had done everything right. He had booked his ticket through a reputable platform and had even received a confirmation email. However, despite this, he was still told that his ticket was not valid. This raises serious questions about the reliability of Flipkart’s flight booking service and the need for greater transparency and accountability.
The incident has also highlighted the need for greater consumer protection. While the user was forced to purchase a new ticket at three times the price, he may not have any recourse to claim compensation for his losses. This is because the terms and conditions of the booking platform may not provide for compensation in such cases.
In conclusion, the incident of a man being told that his Delhi-Vietnam flight ticket booked via Flipkart does not exist at the check-in counter is a shocking reminder of the need for greater scrutiny and transparency in the booking process. While e-commerce platforms like Flipkart have made it easier to book flight tickets, they must also ensure that the booking process is reliable and secure. This includes ensuring that the airline’s system recognizes the booking and that the user is not left stranded at the airport.
As the incident continues to spark outrage on social media, it remains to be seen how Flipkart will respond to the incident and what measures it will take to prevent such incidents in the future. One thing is certain, however – the incident has highlighted the need for greater transparency and accountability in the booking process, and consumers will be watching closely to see how the company responds.
Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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