Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
The rise of e-commerce platforms has made it easier for us to shop for everything from clothes to electronics, and even book flights and hotels. However, a recent incident has raised concerns about the reliability of online booking platforms. A man claimed that he booked a Vietjet flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart, only to be told at the check-in counter that his ticket was “invalid”.
According to the user, he had booked the ticket in advance and had even received a ticket with a PNR number. However, when he reached the airport’s check-in counter, he was informed that the airline had no record of his booking. The user was left with no choice but to purchase a new ticket at three times the original price.
This incident has sparked a heated debate about the reliability of online booking platforms and the responsibility of e-commerce companies like Flipkart. While Flipkart is primarily known for its e-commerce platform, it has also ventured into other areas such as flight and hotel bookings. However, this incident raises questions about the company’s ability to provide a seamless and reliable booking experience for its users.
The user took to social media to express his frustration and disappointment with the experience. He claimed that he had followed all the necessary steps to book the ticket and had even received a confirmation email from Flipkart. However, when he reached the airport, he was told that his ticket was not valid.
This incident is not an isolated one. There have been several instances where users have reported similar issues with online booking platforms. In some cases, users have been told that their tickets are not valid, while in others, they have been charged extra for services that they did not use.
The issue highlights the need for greater transparency and accountability in online booking platforms. Users need to be aware of the terms and conditions of the booking platform and the airline before making a booking. They should also be careful to check the details of their booking, including the PNR number and the flight schedule, to ensure that everything is in order.
In this case, the user claimed that he had checked all the details of his booking and had even received a confirmation email from Flipkart. However, when he reached the airport, he was told that his ticket was not valid. This suggests that there may have been a communication breakdown between Flipkart and the airline, which resulted in the user’s ticket being declared invalid.
The incident also raises questions about the role of e-commerce companies like Flipkart in providing a reliable booking experience for their users. While Flipkart is not directly responsible for the airline’s records, it has a responsibility to ensure that its users are not misled or deceived.
In response to the incident, Flipkart should take steps to investigate the matter and ensure that its users are not affected by similar issues in the future. This could include improving its communication with airlines and other service providers, as well as providing clearer information to users about the terms and conditions of their bookings.
In conclusion, the incident highlights the need for greater transparency and accountability in online booking platforms. Users need to be aware of the terms and conditions of the booking platform and the airline before making a booking. They should also be careful to check the details of their booking, including the PNR number and the flight schedule, to ensure that everything is in order. E-commerce companies like Flipkart also have a responsibility to ensure that their users are not misled or deceived, and should take steps to investigate and resolve any issues that may arise.
Source:
https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
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