Man books Delhi-Vietnam flight via Flipkart, told his ticket doesn’t exist at check-in counter
In a shocking incident, a man who booked a flight ticket from Delhi to Vietnam’s Phu Quoc Island via Flipkart, a popular e-commerce platform, was left stranded at the airport when he was informed that his ticket was “invalid”. The man, who has not been named, claimed that he had booked a Vietjet flight ticket through Flipkart and had received a ticket with a PNR number, only to be told by the airline that they had no record of his booking.
According to the man, he had booked the ticket well in advance and had received all the necessary documents, including a ticket with a PNR number, which is a unique identifier used by airlines to manage bookings. However, when he reached the airport’s check-in counter, he was informed that his ticket was not valid and that the airline had no record of his booking.
The man was left with no choice but to purchase a new ticket at three times the original price, despite having a ticket with a PNR number. This incident has raised questions about the reliability of booking flight tickets through e-commerce platforms like Flipkart.
The man’s experience has been shared widely on social media, with many users expressing shock and outrage at the incident. Many have questioned how a ticket with a PNR number could be deemed invalid, and how the airline could claim to have no record of the booking.
This incident is not an isolated one, and there have been several instances in the past where passengers have been left stranded at airports due to issues with their flight tickets. In many cases, the problems have been caused by errors or miscommunication between the airline, the e-commerce platform, and the passenger.
In this case, it is not clear who was responsible for the error, but it is clear that the man was left to suffer the consequences. The incident has highlighted the need for greater transparency and accountability in the online booking process, particularly when it comes to flight tickets.
Flipkart, which has partnered with several airlines to offer flight booking services, has not commented on the incident. However, the company has a reputation for providing reliable and efficient services, and it is likely that they will investigate this incident and take steps to prevent such errors in the future.
The airline, Vietjet, has also not commented on the incident, but it is likely that they will investigate the matter and take steps to prevent such errors in the future. The airline has a reputation for providing low-cost and efficient services, but incidents like this can damage their reputation and erode customer trust.
The incident has also raised questions about the role of e-commerce platforms in the flight booking process. While these platforms can provide a convenient and efficient way to book tickets, they can also create confusion and errors. In this case, the man had booked his ticket through Flipkart, but the airline had no record of his booking.
To avoid such incidents in the future, it is essential for passengers to be aware of the risks involved in booking flight tickets through e-commerce platforms. Passengers should always verify their booking details carefully and ensure that they have received a valid ticket with a PNR number. They should also be aware of the airline’s policies and procedures in case of errors or miscommunication.
In conclusion, the incident of the man who booked a Delhi-Vietnam flight via Flipkart, only to be told that his ticket was invalid, highlights the need for greater transparency and accountability in the online booking process. It is essential for e-commerce platforms, airlines, and passengers to work together to prevent such errors and ensure that the booking process is smooth and efficient.
Passengers who book flight tickets through e-commerce platforms should be aware of the risks involved and take steps to verify their booking details carefully. They should also be aware of the airline’s policies and procedures in case of errors or miscommunication.
The incident has also highlighted the importance of customer service and support in the flight booking process. E-commerce platforms and airlines should provide efficient and effective customer support to passengers who experience errors or issues with their bookings.
In the end, the man’s experience is a cautionary tale about the risks involved in booking flight tickets through e-commerce platforms. While these platforms can provide a convenient and efficient way to book tickets, they can also create confusion and errors. Passengers should always be aware of the risks involved and take steps to verify their booking details carefully.
Source: https://www.republicworld.com/amp/viral/flipkart-flight-ticket-invalid-viral-customer-complaint
About the Author
